SHIPPING & RETURN/REFUND POLICY
All items are shipped from Mississippi.
Due to the nature of our products, all sales are final. We do not accept returns or offer exchanges.
Order cancellations must occur within (1) one hour of the order being placed. To cancel an order, you must contact us through the Contact Us page located under Customer Support.
In the event a refund is requested and approved, a refund will be issued on a Magnolia Transfers gift card.
Our business days are defined as Monday through Friday, excluding holidays as well as planned and emergency closures.
Ready to ship (RTS) items are sent in 1 to 2 business days, with orders placed Monday through Friday before 2pm CST shipping the same day (with the exception of holidays as well as planned and emergency closures). Any order placed over a weekend will be processed the next business day.
Specialty items, Customs including single prints and gang sheets, as well as UV transfers are printed as ordered and have a longer turnaround time. These items will ship in 7 to 10 business days.
Acknowledgement of the extended turnaround time is required on all items that ship in 7 to 10 business days. If a customer answers "No" or any variation of "No" denying the acknowledgement of the extended turnaround time, Magnolia Transfers has the right to cancel the item(s) ordered and provide a refund for the item(s) on an electronic gift card.
If an order contains both ready to ship (RTS) and items that require printing, we will split the order into (2) two shipments so that the ready to ship (RTS) items will remain within the stated turnaround time. The items that require printing will enter our print queue and will ship once complete.
We are not responsible for the quality of custom transfers and/or gang sheets if the customer opts to use images of smaller dimensions and/or lower resolutions. We are also not responsible for gang sheets that contain images that have been mirrored or misaligned on the gang sheet. We print customs exactly how they are submitted and will make no edits unless previously requested and approved through our support. Refunds and reprints will not be issued for transfer issues that are not caused by direct fault of Magnolia Transfers.
Magnolia Transfers reserves the right to refuse service to any individual or business. If service is refused, any outstanding order(s) will be canceled and a full refund will be made back to the original payment method.
We are not responsible for lost, damaged or delayed packages; however, we will work with the customer and carrier to resolve the issue to the best of our ability. Insurance is highly recommended for all orders and is available at checkout.
If an order arrives damaged, contact our support team within 48 hours of delivery. You can reach our support team through our Connect With Us page located here: http://www.magnoliatransfers.com/support. Please keep all packaging and do not dispose of or use the item(s). Be prepared to provide a photo of both the packaging and the item(s) if requested.
If a package is delayed, damaged, or lost and insurance was selected at the time of purchase, Magnolia Transfers will file a claim on behalf of the customer for full reimbursement back to the customer's original payment method or coverage for a replacement. Claim acceptance is subject to approval by the insurance company, but we will work diligently with both the customer and the insurer to ensure the best outcome.
In the event an order requires a refund or reimbursement (other than those paid out by an insurance claim), the refund amount will be provided on an electronic gift card. This gift card will not expire and is only valid at http://www.MagnoliaTransfers.com.
If an order is shipped to an invalid address due to a customer error and is returned to us by the carrier, the order is eligible for reshipping at the current shipping rate. An invoice for the shipping cost will be sent to the customer and must be paid in full before the order is reshipped.